Frequently Asked Questions
Everything you need to know about shopping with Coco & Lola.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are final sale and cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location, usually ranging from 7-14 business days.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Absolutely. We ship worldwide to most countries. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Klarna, and PayPal for your convenience.
How do I know which size to choose?
Each product page features a detailed size guide. As we stock various designers, we recommend checking the specific measurements provided or contacting our customer care team for personalized fit advice.